Interview Questions: New Job & Company


What is good customer service?

Interviewers for a retail or customer service position typically ask "What is good customer service?" They want to know what you consider quality customer service and how you would be willing to provide it to customers.

Some responses to questions about good customer service:

  • Good customer service means having thorough knowledge of your inventory; experience with your products; and being able to help customers make the best choices for them.
  • Good customer service is treating customers with a friendly, helpful attitude.
  • Good customer service means helping customers efficiently, in a friendly manner. It's one of the things that can set your business apart from the others of it's kind.